A leading organization is seeking the services of a Commercial Administrative Assistant that will be a support for the Business Manager working in close collaboration with him/her.

Responsibilities

• Adhere to the current customer service organization


• Ensure the administrative management of the client portfolio by adopting working methods and in compliance with the expected standards (quality, deadlines)


• Respect and apply all the procedures deployed,


• Ensure customer satisfaction and loyalty,


• Respect the confidentiality of the information processed


• Communicate and facilitate exchanges with other departments (acceptance, planning, logistics, finance, sales, etc.)


• Identify and report malfunctions within his/her scope of activity

Tasks

• Upload customers’ enquiries onto the system


• Drawing up, monitoring and recording quotations


• Manage delivery bookings


• Collect, forward and archive documents related to a customer enquiry


• Manage and update the database of the customers in the ERP


• Assist the sales team and keep them informed of ongoing projects’ progress


• Responding to all internal and external requests related to current files


• Ensure the telephone reception of customers


• Ensure versatility within the department (ist and take over in case of absence)


• Prepare customer reports if necessary

Skills and qualifications

For the position of administrative istant, a relevant profile would match with the following requirement:

• Matric


• A sense of customer relationship

Required skills:

• Customer focus, listening skills, diplomacy


• Excellent interpersonal skills


• Sense of organization and priorities, rigorous


• Dynamism, reactivity, and proactivity


• Enjoy working in a team