We’re looking for a qualified and experienced individual to join the Gravi8 Team. You will be based in our office working environment as an Engineer providing IT support to our customer base across South Africa and parts of the United Kingdom.

Personality we are looking for:

· A versatile and service-oriented mind-set

· Great communication skills

· Understands the importance of documentation

· Attention to detail, but also has good memory recall

· Open to learn, but also willing to teach

Expectations:

· Reviewing and attending to support tickets igned to you

· Ensuring support tickets are updated with ticket progress

· Ensuring tickets are completed timeously and in its entirety

· Ensuring a summary of work done or resolution of the ticket is always listed on the ticket

· Assisting clients as best you can, or escalate to the Escalation Team if you are not able to ist

· Effectively troubleshooting software/hardware issues that arise

· Constant communicate with the client to manage their expectations

· Liaising with third party vendors when required

· Self-learn and research into topics and problems you are not familiar with

· Keeping up to date with latest technology and possible technology that can be used

· Proposing any new enhancements to the client’s igned vCIO to help improve the client’s IT journey and experience

Skills / Requirements:

· Matric p

· Networking + Certification

· A+ Hardware Certification

· MCSE/MCSA Equivalent

· 5+ Years experience in a technical support as well as MSP environment, Server and Network support

· Excellent problem-solving skills backed by solid technical knowledge

· Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.

· Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.

· Sound Understanding of

o DNS/DHCP/Active Directory

o Network Concepts And Network Security Best practice Knowledge

o Configuring Routers, managed switches, wireless access points and other network devices

o Windows Server 2012 – current

o Hyper-V

o Office 365 and Google Apps Configuration

o Editing CNAME, TXT and MX records

· Adequate Understanding of

o TCP/IP and Subnets

o Cloud environment ie MS Azure and third party cloud infrastructure

o Basic Mikrotik configuration

o General Firewall Knowledge such as Rule priorities and Port Forwarding